China Train Ticket Booking Policy

Please read the following policies carefully. Placing a booking order on Train Spread implies that our policies have been read and accepted.

Reservation

Pre-sale time: According to the ministry of China Railways’ policy, the availability of tickets for selling will be advised 15 days before the travel date. (The selling period for train tickets often changes. The China Railways has total control of it. Train Speead will update the days in real time).

What you need to make the booking: Passengers’ names (China Mainland, Hong Kong, Macau and Taiwan passengers need to provide their names in simplified Chinese.) and passport numbers (or travel permit numbers for Hong Kong, Macau and Taiwan passengers) are needed when booking tickets online. Please double check the information you fill in and make sure the names and passport numbers are exactly the same as they appear on your passports.

You will be refused permission to board the train if what’s written on the tickets does not match your passports. Train Spread shoulders no responsibility for any rejection for ticket issuing, collection or boarding that are caused by incorrectly-provided passenger information.

Submit the booking order and make the payment online.Our travel advisor will respond to you within 12 working hours. No contract between Train Spread and the purchaser shall come into existence until Train Spread issues a formal confirmation by email.

Ticket Price

The total ticket price includes the net ticket price, the service fee, and the credit card transaction fee. Our sleeper train ticket price is quoted based on the lower berth, but tickets are issued stochastically in China. Due to the very slight price differences among upper, middle and lower berths, we will take the benefits no matter which berth we issue finally. Our quotation is based on the updated exchange rate between US Dollar and CN Yuan.

Child Fares

• Children aged between 6 and 13 years can purchase child tickets, which are priced at 50%of the original adult ticket price . This rule applies to second class, first class, hard seats, and soft seats tickets. However, in some cases, discounts for adult tickets may result in child tickets being more than 50% of the adult ticket price.
• For soft sleeper or business class tickets, the prices for children and adults are the same.
• Children under 6 years old can travel for free but do not have their own seat. Each adult can accompany one child for free; additional children will need to purchase child tickets.
• Children aged 14 or older must purchase adult tickets.

Cancellation Policy

China Railway’s cancellation policies vary for China Mainland trains, Mainland-Hong Kong trains, and China-Laos trains. Once the tickets are issued, we need to retain USD 6 per ticket as a service fee.

Trains inside China Mainland:

• Cancellation is free if you cancel the tickets more than 8 days before the departure date, allowing for a full refund of the ticket price.
• China Railway will charge 5% of the ticket price if you cancel the tickets between 49 hours and 8 days before the departure date. We will refund 95% of the ticket price.
• China Railway will charge 10% of the ticket price if you cancel the tickets between 24 hours and 48 hours before the departure date. We will refund 90% of the ticket price.
• China Railway will charge 20% of the ticket price if you cancel the tickets less than 24 hours before the departure date. We will refund 80% of the ticket price.

Trains between Hong Kong and China Mainland:

• China Railway will charge 5% of the ticket price if you cancel the tickets 8 days or longer before the departure date. We will refund 95% of the ticket price.
• China Railway will charge 30% of the ticket price if you cancel the tickets between 49 hours and 7 days before the departure date. We will refund 70% of the ticket price.
• China Railway will charge 50% of the ticket price if you cancel the tickets less than 48 hours before the departure date. We will refund 50% of the ticket price.

Trains from China to Laos:

China Railway will charge 20% of the ticket price if you cancel the tickets 6 hours or longer before the departure date. We will refund 80% of the ticket price.

Please note

We need at least six hours to cancel the tickets. If you send us the cancellation request less than six hours before the departure time, we will be unable to cancel the tickets. In this case, you will need to cancel the tickets at the train station yourself.

Please send us the cancellation request during daytime hours in China. If the request is sent during the night, we will process the cancellation when we see the request the following morning.